**This update, directly from founder, Jean Simonet, has been adapted from the communication shared with our Kickstarter Backers and contains transparent, detailed information about Pixels production. Some details have been adjusted to focus on Pre-order info vs Backer Rewards. These updates are published at the end of each month and will continue to be re-published on the Pixels Blog with information relevant to Pre-order customers.**
Dear Pre-Order Customers,
As the year comes to a close, I want to take a moment to share a brief update. Last month, I provided a deep dive into our progress on shipping, support, and community milestones. There was a lot of info so please check it out if you haven’t already! In the few weeks since, the team has been hard at work and so I am happy to share a few more updates.
🎲 Shipping Progress: Singles and Sets
Workers at our partner resin factory have been powering through the difficult fixes to the Onyx and Hematite Singles that I have been talking about for several month (sigh), while we continue to validate our long-term fixes. I am happy to say that we just finished our next batch and that it will be delivered to our fulfillment partner next week! This means we should be able to ship them out to you shortly after.
In addition, we are right now putting together our first batch of Sets, with the intent to have them delivered to the fulfillment center before Chinese New Year (last days of January). Those will in turn start to ship right after the January update goes out, so look for more details next month! (Sets will ship to Kickstarter Backers first, followed by pre-order customers.)
🛠️ Support Tickets
As mentioned in our last update, the influx of support tickets accompanying recent shipments had left us very behind on responses. Over the past few weeks, we’ve worked hard to catch up, and I’m happy to report we are nearly there. If you’re still waiting for a response, I want to express my gratitude for your patience and offer my sincere apologies. You’ll hear from us very soon.
📦 Double-Check Your Mailing Address
A friendly reminder to those waiting on dice: please log in to your account and verify your shipping address under your “ORDERS.” **Updating “addresses” will not update your active order details**
If you are unable to update your address, please email us at luna@gamewithpixels.com
🌟 PAX Unplugged: Highlights
I also want to take a moment to share our experience attending our first show, PAX Unplugged. With nearly 25,000 Kickstarter Backers, a growing pre-order community, and such a long manufacturing journey, it’s natural that we often only hear from those facing challenges and frustrations at this point, which I completely understand (and deeply apologize for). It was genuinely so inspiring to feel the love, support, and understanding from the Backers and Customers who came to visit us at PAX. If you were there, I cannot thank you enough—your show of support was a gift, and we were so glad to share the dice with you in person.
The Accessibility Workshop we participated in was a particularly moving experience, and we were honored to share our story alongside passionate advocates.
It was a joy to exhibit alongside Nomnivore Games and witness their incredible passion for neuro-spicy players and families!
Great job to our teammate, Dustin, who knocked an impromptu “interview” out of the park :)
We enjoyed demoing with our friends at Foundry VTT and Game Theory Tables (see demo below), and we connected with many others in the industry who we hope to collaborate with in the near future. In fact, it was very eye-opening how much easier conversations with potential partners or VTT platforms went in person and with dice in hand :)
Finally, we demoed the new Multi-die Formulas in the Pixel app’s Die Roller, which was a big hit! Thanks to your enthusiasm, Olivier is putting the final touches to it and will have it out in the January app update.
CES 2025
On a related note, our Director of Marketing and Operations, Katie, will be attending CES in Las Vegas next week (Jan 6-9) while I, on the other hand, stay behind to make sure the production and delivery goes off without a hitch, and focus on not feeling envious at all! ;) All kidding aside, if you’re attending CES, you can find her at the show through LinkedIn—she’d be thrilled to connect.
🌐 Forum + Website Updates
We’re excited to announce that a preliminary version of our community forum is now live! While it isn’t linked on our current website yet, you can already check it out at forum.gamewithpixels.com.
Our hope is that a discussion forum will be the best place to:
- Request and upvote features and product ideas
- Create and share community-led tutorials and guides
- Get help troubleshoot problems that are not necessarily support-ticket-worthy
Up until now, much of this communication has been conducted in our Discord community. However, we felt it would be important to create a discussion space that could be accessed by the general public (including those not present on Discord). Discord remains an important place for our technical community and supporters—we still encourage anyone to join us there!
As mentioned in our last update, we’re also working on main website improvements, now scheduled for mid-January. These updates will include improvements to user experience (we know the current site is painfully slow!) and lay the groundwork for an expanded knowledge base to better support you in the future.
🎇 Happy New Year
Bringing Pixels to mass production has been a struggle from the beginning, and this year was no different. We ran into yet more complications and made plenty more mistakes of our own. In truth, at times it was difficult to remain positive. But your support, trust, and justified criticism really helped carry us through the challenges and disappointments. Seeing the joy and excitement at PAX, and hearing directly from many of you, really reinforced that feeling and my determination to deliver the exceptional experience I envisioned at the start.
Thank you for sticking with us. Here’s to a bright and hopeful start to the year ahead.
Warm regards,
Jean Simonet