Customer Service
Due to high demand, we are prioritizing assistance for:
- Account access issues
- Address updates
- Shipping assistance
- Product support and feedback
- Technical questions
- ✳️ Order status updates — please see below before emailing support
📩 Support desk: luna@gamewithpixels.com
⏳ Please allow up to 10 business days for a response.
🎲 Backers
For help creating or accessing your account, please view Kickstarter Update #58.
Current information about rewards fulfillment can be found on Kickstarter Updates. Please note that we may not have additional details about your specific order via the support desk at this time. We appreciate your support and patience.
🎲 Pre-Orders
We are thrilled to have you among the first to receive Pixels. Thank you for joining our community of early supporters.
Pre-orders placed through our website will ship after Kickstarter rewards have been fulfilled. Current shipping estimates are dependent on the products (singles, sets, bundles). We kindly ask that you monitor your email and our blog for the most up-to-date shipping estimates available. Updates are posted at the end of each month.
Pre-Order terms and conditions can be found here.
Partnerships
📩 Email: partnerships@gamewithpixels.com
Pixels is a small startup with big dreams, passionate about the power of open-source community and collaboration. We are eager to partner with people and organizations to create magical experiences and achieve shared goals.
Want to work together? 🤝 Learn more about Pixels Partnerships here.